adilaworld

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://adilaworld.com/ (the “platform”). 

At ADILA ("ADILA” "we", "our", "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information.

INFORMATION WE COLLECT

Personal Information: When you register an account or complete a transaction through the Services, we collect some “Personal Information” (that is, any information that can be directly or indirectly associated with you), such as your name, title, email address, phone number, address, date of birth, billing information and other similar information. You may also provide us with certain Personal Information of other people (e.g., if you are sending a gift to someone else).

Non-Personal Information: Browser type, IP address, device information, pages you visit on our platform.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Analytics: When you access our Services, we may collect information (either directly or using third party services) using logging and cookies which can sometimes be correlated with Personal Information. We use this information to monitor and analyze use and interest in the Services.

Log data: When you access or use our website, certain information is automatically collected by our servers in the form of log data. This may include your device’s IP address, the web page you visited before arriving at our site, details about the products you viewed or purchased, your browser type and settings, the date and time of access, language preferences, and technical information such as browser configuration, installed plugins, and cookie data. In some cases, if you have enabled location services on your device, we may also receive location-related information, such as GPS signals or data from nearby Wi-Fi access points and mobile towers. This information helps us understand how our services are being used and allows us to improve functionality and user experience.

Cookies and tracking technologies: A cookie is a text file stored locally on a User’s device by the User’s web browser, which enables the browser to remember passwords, orders, preferences, and other information when visiting a website. We use cookies and similar technologies such as pixel tags and web beacons that help us collect certain usage data about you (such as your preferences and to process shopping cart items) (“Usage Data”), which may become Personal Information due to direct association with you. The Services may also include cookies and other similar tracking technologies including those of third parties, which may collect information about you via the Services and across other sites and online services, including social media platforms. Our use of cookies and similar technologies such as pixel tags and web beacons is generally for operational purposes, website performance purposes, enhancing functionality of the Services and advertising.

Order Information: Additionally, when you make a purchase or attempt to make a purchase through the platform, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. But we do not store your credit card and other payment details with us. We refer to this information as “Order Information”.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We use this Order Information to: 

• Communicate with you on SMS, Email, WhatsApp, RCS, etc.;
• Screen our orders for potential risk or fraud; and 
• Provide you with information or advertising relating to our products or services.

HOW WE USE YOUR INFORMATION

We use the information we collect from you to provide and improve our products, services, and your overall experience on our website. We collect and use your personal information for a variety of purposes necessary to operate our business, fulfill your orders, improve your experience, and meet our legal obligations. Most commonly, we use your information to fulfil our contract with you (for example, to deliver a purchased product), to comply with applicable laws, or where you have given us consent (such as for receiving marketing emails). We also use it in connection with our legitimate interest in running and growing our business.

We may use your personal information to provide, update, and maintain our website and services, including ensuring the proper delivery of your orders, addressing technical or security issues, and responding to any requests or queries you raise. We may use your email address or phone number to send you important service-related communications, including order updates or legally required notices. If you contact us by email or any other channel, we may keep a record of that correspondence to serve you better.

Your information may also be used to personalize your experience with us — for example, by remembering your preferences, suggesting relevant products, or sending reminders about items left in your shopping cart. This allows us to improve customer service and target product recommendations based on your interests. In this context, we may use your email or mobile number to follow up on incomplete transactions or share updates about new collections or special offers, where permitted.

In some cases, we may be required by law or legal process to disclose or use your information. We will only do so where such disclosure is strictly necessary to comply with legal obligations.

We also use your information to communicate with you about your transactions, respond to customer service requests, or notify you of important updates. Invoices, receipts, account-related updates, and confirmations may be sent via the contact details you provide.

Additionally, your information may be used to process transactions, manage your account, apply discounts, or resolve billing or payment issues.

We take the security of our platform seriously and may use collected information to monitor, investigate, and prevent suspicious activity, fraud, abuse, or violations of our terms or applicable laws.

For marketing purposes, we may use your information to send promotional messages about our latest jewellery collections, exclusive offers, and events. You can opt out of receiving such communications at any time by following the unsubscribe link in the message or contacting us directly. We may also analyze your interaction with our marketing messages to better understand your interests and engagement levels.

Finally, we use your data to improve our website and offerings. Your feedback, preferences, and browsing patterns help us continuously enhance the content, design, and functionality of our platform to better serve you.

All use of information will be in line with this Privacy Policy, applicable laws, and any additional notice or consent you’ve provided.

HOW WE PROTECT YOUR INFORMATION

We take the security of your personal information seriously and implement appropriate technical and organizational measures to safeguard it. Our website is regularly reviewed for potential security vulnerabilities to help ensure that your visit is as safe as possible. Personal information you provide is stored on secure systems and is accessible only to a limited number of authorized individuals who are required to keep such information confidential.

Sensitive data, such as payment details, is protected through industry-standard encryption. Additionally, all payment transactions are securely processed through trusted third-party payment gateways. We do not store or process any credit or debit card information directly on our servers.

By following these practices, we aim to protect your data from unauthorized access, disclosure, or misuse. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

THIRD-PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

THIRD-PARTY LINKS

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use 3rd party logistics services to deliver products to your doorstep. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may provide links to third-party websites, products, or services on our platform for your convenience or as part of promotions. These external sites operate independently and have their own privacy policies and practices. As such, we are not responsible for the content, privacy standards, or activities of these third-party sites. However, we remain committed to maintaining the integrity of our platform and welcome any feedback you may have about these linked sites or services.

BEHAVIOURAL ADVERTISING

We use your personal information to deliver advertisements and marketing messages that are tailored to your interests. This practice—often referred to as behavioral or targeted advertising—helps ensure the ads you see are more relevant to you.

CHILDREN’S PRIVACY

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete such information as soon as possible. We do not market or promote our products or services to children.

DO NOT TRACK  

Please note that we do not alter our Site’s data collection and use standard practices when we see a Do Not Track signal from your browser.

DATA RETENTION  

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

SECURITY 

We use reasonable safeguards to protect Information we collect on this Site from unauthorized access, use, modification or disclosure. However, due to the design of the Internet and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the platform), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CONTACT US 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at info@adilaworld.com