At Adila, every piece is thoughtfully designed and crafted in-house using 925 Sterling Silver, premium Moissanite and carefully selected gemstones. Every jewellery piece undergoes multiple quality checks before it reaches you, ensuring exceptional craftsmanship, brilliance and everyday wearability.

All Adila jewellery is designed and manufactured in-house by experienced craftsmen using premium materials and strict quality standards.

Absolutely. Every Adila piece is thoughtfully designed for everyday wear, combining durability with timeless elegance.

To preserve its finish and sparkle, we recommend removing your jewellery before swimming, exercising, showering, or using perfumes, lotions, and household chemicals.

Every Adila piece is crafted from 925 Sterling Silver and finished with premium Rhodium & Yellow Gold plating, depending on the design. Each piece is created to offer lasting beauty, everyday comfort, and exceptional craftsmanship.

Moissanite is a premium gemstone celebrated for its exceptional brilliance, fire, and durability. It offers extraordinary sparkle, making it a beautiful choice for modern fine jewellery.

Second only to diamond in hardness, moissanite is highly resistant to scratching and ideal for everyday wear. It also has a higher refractive index than a diamond, allowing it to reflect even more light and create its signature sparkle.

Every Adila moissanite is carefully selected for its exceptional quality, ensuring lasting brilliance and timeless elegance.

Yes. Depending on the collection, we use premium moissanite along with carefully selected natural and lab-grown gemstones. The gemstone type, specifications, and other product details are clearly listed on each product page.

Yes. Our jewellery is crafted from 925 Sterling Silver, a hypoallergenic precious metal that is generally suitable for sensitive skin. Our premium plating is also designed to provide comfortable everyday wear.

Sterling Silver is a precious metal and may naturally tarnish over time when exposed to air, moisture, perfumes, lotions, or chemicals. This is a normal characteristic of silver, not a manufacturing defect.

With proper care and storage, your Adila jewellery will retain its shine and beauty for years. Occasional cleaning with a soft polishing cloth will help restore its original brilliance.

No. Moissanite does not become cloudy or lose its brilliance with normal wear. With occasional cleaning, it will continue to sparkle beautifully for years.

Yes. With a hardness of 9.25 on the Mohs scale, moissanite is one of the hardest gemstones used in jewellery, making it an excellent choice for everyday wear.

Yes. Every Adila piece is backed by our warranty against manufacturing defects. Please refer to our Warranty Policy for complete details.

Like all plated jewellery, the plating will naturally wear over time depending on usage and care. Following our Jewellery Care Guide will help maintain its finish for longer.

Delivery timelines vary depending on the product and your location. The estimated dispatch time for each item is mentioned on its product page but usually is it 3-5 days. Once your order is dispatched, delivery typically takes 2–7 business days, depending on the destination. You will receive tracking details as soon as your order is shipped.

Yes. As soon as your order is dispatched, we'll send you a tracking link via email and WhatsApp, allowing you to monitor your shipment every step of the way.

If your order has not yet been dispatched, we'll do our best to update your delivery address. Please contact our Customer Support team as soon as possible with your order details.

Once an order has been shipped, address changes may not be possible, as they are subject to the courier partner's policies.

Yes. We offer free shipping across India on all prepaid orders.

Yes. We ship to select international destinations. Shipping charges, customs duties, taxes, and delivery timelines may vary depending on the destination country.

Our delivery partner will usually make additional delivery attempts. If the package remains undelivered, it may be returned to us. In such cases, please contact our Customer Support team, and we'll be happy to assist you.

Absolutely. Every Adila order is thoughtfully packaged in our premium signature box to ensure your jewellery arrives safely and is ready for gifting or personal use.

We want you to love your Adila jewellery. If you're not completely satisfied with your purchase, eligible products can be returned within the timeframe specified in our Return Policy, provided they are unused, unworn, and returned in their original packaging, along with all accompanying certificates and accessories (where applicable).

Please note that certain products may not be eligible for return. Kindly refer to our Return Policy for complete details.

Initiating a return is simple. Contact our Customer Support team with your order number, and we'll guide you through the return process. Once your request is approved, we'll provide the next steps for returning your jewellery.

Once we receive your returned item, it will undergo a quality inspection. If the return meets our eligibility criteria, your refund will be processed to the original payment method.

The time taken for the amount to reflect in your account depends on your bank or payment provider and may vary accordingly.

Yes. Eligible products can be exchanged in accordance with our Exchange Policy. Please refer to the policy page or contact our Customer Support team for assistance.

We sincerely apologize for the inconvenience. If you receive a damaged, defective, or incorrect item, please contact our Customer Support team within the timeframe specified in our Return Policy, along with clear photographs of the product and packaging. We'll resolve the issue as quickly as possible.

Shipping charges are generally non-refundable unless the return is due to a manufacturing defect, a damaged item, or an incorrect product sent by Adila.

Yes. Every Adila piece is covered by a warranty against manufacturing defects, in accordance with our Warranty Policy.

Our warranty does not cover normal wear and tear, accidental damage, misuse, improper handling, unauthorised repairs, or damage caused by failure to follow our jewellery care instructions. Please refer to our Warranty Policy for complete terms and coverage.

With the right care, your Adila jewellery will retain its beauty and brilliance for years.

We recommend that you:

Store your jewellery in the original Adila jewellery box or pouch when not in use.

Avoid direct contact with perfumes, lotions, cosmetics, hairsprays, and harsh chemicals.

Remove your jewellery before swimming, showering, exercising, or performing household chores.

Store each piece separately to help prevent scratches and tangling.

We recommend removing your jewellery before bathing, swimming, or using hot tubs. Exposure to water, chlorine, salt water, soaps, and chemicals can affect the metal finish and reduce the longevity of the plating.

To help preserve its finish and prevent accidental damage, we recommend removing your jewellery before exercising, playing sports, or engaging in strenuous activities.

Yes. If your jewellery requires professional care, please contact our Customer Support team. We'll be happy to advise you on the best cleaning or servicing options for your piece.

We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets and other secure payment options available at checkout.

Cash on Delivery is available for eligible locations and order values.

Yes. Every Adila order is beautifully packaged, making it perfect for gifting.

Absolutely. Simply enter the recipient's delivery address during checkout.

We make every effort to ensure our product photography accurately represents each design. Minor variations in colour may occur due to different screen settings.

You can use our Ring Size Guide available on the website. If you need assistance, our customer care team is always happy to help.