Shipping Policy
At Adila our aim is to deliver your jewellery in the most efficient and effective manner, at the earliest.
Once the order has been placed and our team has confirmed the same, we deliver within 7-14 days anywhere in India.
For international orders, you can contact us on +91 8369189572 or info@adilaworld.com.
We ship anywhere in India and for international shipping. Please get in touch.
Sure! You can contact us on +91 8369189572 or info@adilaworld.com for a change in address.
You may cancel your order before it gets processed and either choose to receive a full refund or life-long store credit. The full refund will be initiated within 3 working days after cancellation.
Don’t worry! All orders are insured by Adila jewels.
All Adila pieces are made sustainably with love and shipped from Mumbai.
No problem! We’ll gladly change your piece to the correct size within 10 days of delivery. As soon as we receive the product from you, the product will undergo a quality check and we’ll send you the re-sized piece at the earliest. Contact us on +91 8369189572 or info@adilaworld.com to get in touch with our team.
In case, the product is not how you expected, we offer an exchange of another product of the same value, or a life-time store credit in your Adila account. You also have an option of transferring that amount into a gift card and giving it your loved ones!
Exchange: The exchange should take place within 2 days of purchase.
Returns: If the 24 hours return policy is met, the amount of the product will returned to you within 5 working days.
Contact us on +91 8369189572 or info@adilaworld.com to get in touch with our team.
*This is not applicable for custom pieces
- Please contact our customer support on +91 8369189572 or info@adilaworld.com and you will be emailed an exchange form. We will share a return form with you. Fill that form and share with our customer support team.
- In the event of making an exchange or return, place the unused merchandise in the original Adila packaging accompanied with the invoice, certificate and insurance policy and seal it.
- Items showing any sign of wear or that have been altered or tampered with (by anyone/entity besides Adila) or damaged in any manner will not be accepted for exchange.
- Once the exchange is confirmed and approved by Adila, your exchanged item shall be processed at the earliest.