CANCELLATION POLICY
1. Purpose
This Cancellation Policy explains the circumstances under which an order placed with Adila Jewels ("Adila", "we", "our", or "us") may be cancelled by the customer or by Adila.
This Policy should be read together with our:
- Terms & Conditions
- Terms of Sale
- Return & Refund Policy
- Shipping & Delivery Policy
2. Our Commitment
At Adila, we aim to process every order promptly to ensure timely delivery. As many of our jewellery pieces are handcrafted, made-to-order or undergo quality inspection before dispatch, cancellation requests are subject to the stage of order processing.
3. Cancellation by the Customer
Customers may request cancellation of an order by contacting Adila Customer Support as soon as possible after placing the order.
Cancellation requests are considered on a case-by-case basis and are subject to the order's processing status.
A cancellation request does not automatically result in cancellation of the order.
4. Orders Eligible for Cancellation
An order may generally be cancelled if:
- it has not entered manufacturing or production (where applicable);
- it has not been customised, personalised or engraved;
- it has not been packed for dispatch;
- it has not been handed over to the logistics partner.
Approval of cancellation remains at Adila's discretion, subject to applicable law and this Policy.
5. Orders Not Eligible for Cancellation
Unless required by applicable law, cancellation requests may not be accepted where:
- the Product has been customised or personalised;
- engraving or other customer-requested alterations have commenced;
- manufacturing has substantially progressed for made-to-order Products;
- the Product has been dispatched;
- the Product forms part of a special corporate or bulk order governed by separate written terms.
Once a Product has been delivered, cancellation is no longer available. Any request after delivery shall be governed by the Return & Refund Policy and, where applicable, the Warranty Policy.
6. How to Request Cancellation
Customers wishing to cancel an order should contact Customer Support and provide:
- Order Number;
- Customer Name;
- Registered mobile number or email address;
- Reason for cancellation.
Adila may request additional information where reasonably necessary to verify the request.
7. Cancellation by Adila
Adila reserves the right to cancel an order before dispatch where reasonably necessary, including where:
- the Product becomes unavailable;
- payment authorisation fails;
- fraudulent activity is suspected;
- incorrect pricing or product information has been published due to an obvious error;
- regulatory or legal requirements prevent fulfilment;
- the customer has provided materially incorrect information that prevents fulfilment;
- fulfillment becomes impossible due to circumstances beyond Adila's reasonable control.
Where Adila cancels an order after payment has been received, the customer will be entitled to a refund of the amount paid, subject to applicable law.
8. Refund Following Cancellation
Where an order is successfully cancelled and a refund is payable, the refund will ordinarily be processed using the original payment method.
Adila will initiate the refund within 7 business days after the cancellation has been approved.
The time taken for the amount to reflect in the customer's account depends on the payment provider, banking system and card network.
9. Promotional Offers
If an order placed under a promotional offer is cancelled:
- any promotional benefit associated exclusively with that order may cease to apply;
- complimentary gifts received as part of the promotion may be required to be returned if the cancellation causes the order to no longer satisfy the promotion's eligibility criteria, provided this requirement was disclosed in the applicable promotional terms.
10. Partial Cancellation
Where technically feasible and before dispatch, Adila may permit cancellation of one or more Products forming part of a larger order.
Eligibility for partial cancellation will depend upon:
- the processing stage of the order;
- whether the Products have been packed or dispatched;
- any promotional conditions applicable to the order.
Any refund resulting from a partial cancellation shall be adjusted accordingly.
11. International Orders
Cancellation of international orders is subject to the same principles set out in this Policy. However, once an international shipment has been dispatched, cancellation is generally not possible. Any subsequent request will be considered under the Return & Refund Policy, subject to the laws of the destination country where applicable.
12. Force Majeure
Adila shall not be liable for delays in processing cancellation requests caused by events beyond our reasonable control, including natural disasters, pandemics, transport disruptions, government restrictions, cyber incidents or failures of third-party service providers.
13. Consumer Rights
Nothing contained in this Policy excludes, restricts or limits any rights available to consumers under applicable Indian law.
Where any provision of this Policy conflicts with mandatory legal requirements, the applicable law shall prevail to the extent of such conflict.
14. Governing Law
This Cancellation Policy shall be governed by and interpreted in accordance with the laws of India.
15. Jurisdiction
Subject to applicable consumer protection laws, disputes arising under this Policy shall be subject to the jurisdiction of the competent courts and authorities having jurisdiction in Mumbai, Maharashtra.
Nothing in this clause prevents a consumer from exercising any rights available under applicable law regarding the appropriate forum for dispute resolution.
16. Contact Us
Adila Jewels
Legal Entity: ADHRASH HIRARAM SHAMDASANI (Sole Proprietorship)
Customer Support
Email: info@adila.in
Phone: +91 8369189572
Grievance Officer
Sameet Sanghrajka Co-Founder
Email: info@adila.in
Phone: +91 8928351577
Website: www.adilaworld.com
