REFUND AND RETURNS

48 HOURS RETURN POLICY

We aim to ensure complete satisfaction with every purchase. To support this, we offer a 48 hours return policy and exchange policy on eligible products.

If your product has a manufacturing defect, you are entitled to a 100% refund within 15 days of delivery. If the product does not have any manufacturing defect but you still wish to return it, a 10% return fee will be deducted from the purchase amount. Please note that orders above ₹1,00,000 are not eligible for refunds and can only be exchanged for the full invoice value.

We also offer a 100% exchange on your purchase value within 2 days of purchase, subject to the conditions below. If the value of the new product is higher than the original item, you will be required to pay the difference. If the value is lower, the remaining balance will be issued as store credit for future purchases. Please note that each order is eligible for exchange only once.

To be eligible for a return or exchange, the item must:

•Be in its original condition and packaging 

•Include all original documents and certificates 

•Match the product listing on our website 

•Have the "Non-Returnable If Torn" tag intact and not removed 

Items that show signs of damage, wear and tear, alteration, or resizing by anyone other than our store will not be accepted under this policy.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.

 

NON-REFUNDABLE PAYMENT MODES

•Orders paid via digital wallets, online vouchers, gift cards, scheme credits, or store wallets will only be eligible for exchange. 

•If no exchange is opted for, the amount will be held in the customer’s store wallet for future use. No refunds to bank accounts will be processed in such cases. 

NON-RETURNABLE/EXCHANGE-ONLY ITEMS

The following items are not eligible for return and may only qualify for exchange under certain conditions:

•Customized/Bespoke items (i.e., personalized products designed through custom requests) 

•Loose solitaire diamonds, gemstones, gold coins, bars, and frames 

•Double Gold Rate Protection (DGRP) orders (eligible for exchange only; 10% cancellation charge applies) 

•International orders (shipped outside India) 

HOW TO RETURN A PRODUCT WITHIN 48 HOURS:

If you are not fully satisfied with the product you received, you may return it within 48 hours of delivery, subject to the terms of our Return & Exchange Policy. Here's how you can initiate and complete a return:

Request a Return:

Log in to your account on our website and navigate to the “My Orders” section. Select the order you wish to return and submit a return request along with the reason for return. If you placed your order as a guest, please contact our customer support directly.

Check Your Packing Slip:

Carefully read the return instructions provided on your original packing slip included in the shipment.

Prepare the Item for Return:

Ensure the product is in its original, unused condition, along with all tags, certificates, invoices, boxes, pouches, and any accompanying documentation. Items with removed or damaged tags will not be eligible for return. Carefully repack the item in the original packaging.

Schedule a Pickup:

Once your return is approved, our customer support team will help arrange for a courier pickup from your address at a mutually convenient time.

Ship the Product Back:

Alternatively, you can ship the product to the return address provided during your return initiation. Ensure that you keep a Return Tracking Number for your records until the product has been received and confirmed by our quality team.

Appraisal Certificate Requirement:

If your jewelry came with a certificate from IGI, GIA, HKD, or EGL (or equivalent), please include it in the return package. If the certificate is missing, we may deduct the replacement cost from your refund. If you’ve lost the certificate, contact us to know the applicable charge.

Damaged, Incorrect, or Defective Items:

If the item you received is damaged, defective, or different from what you ordered, please inform us immediately. After we verify the issue upon receipt, we will either replace the item at no additional cost or issue a full refund, including shipping charges.

Refund Timeline:

Once the returned product passes our quality inspection, the refund will be processed within 05 working days. Refunds will be made to the original payment method used at the time of purchase.

Liability Disclaimer:

We are not responsible for any damage or loss during the return transit if the package was not picked up by our logistics partner. Please ensure proper packing and tracking if returning the item, yourself.

MONEY REFUND

Refunds will be done only through the original mode of payment.
If you have paid through Cash on Delivery (COD), the money will be refunded in account requested by you. Otherwise you can request a refund in another mode. Please allow for up to 5 days for the refund transfer to be completed post receipt of goods.

 

PRODUCT CONDITION FOR RETURNS OR EXCHANGES

To qualify under our return/exchange policy, the product must:

•Be unused and in original condition 

•Include all original documents and packaging 

•Match the product as listed on the website 

•Have the "Non-Returnable If Torn" tag intact and unremoved 

•Products showing signs of damage, wear, resizing by third parties, engraving, or tampering with brand elements like tags or logos will not be accepted for return. In such cases, only an exchange will be considered, and a 10% deduction may apply. 

 

INSTRUCTIONS FOR RETURN PACKAGING:

•Please contact our customer support on +91 8369189572 or info@adilaworld.com and you will be emailed an exchange form. We will share a return form with you. Fill that form and share with our customer support team. 

• Pack the item(s) securely using the extra packing material found along with your order. Do not use the packaging in which your order was packed and sent. 

•Do not use cello tape or any kind wrapping on the shipment. Use the seal already provided. 

•Shipment should be sealed and packed before handing to courier. Only return invoices for shipping purpose to be kept outside. 

•Please take a video while packing & sealing the bag for your reference and safety. 

•Once the exchange is confirmed and approved by Adila, your exchanged item shall be processed at the earliest. 

If you have any questions about our return procedure, please contact us at +91 8369189572 or info@adilaworld.com.

 

CANCELLATION POLICY

Order Cancellation Policy

Customers may request to cancel their order within 48 business hours of placing it, provided the order has not been dispatched. This option is not available for fast-shipping or express delivery items, or items marked as non-cancellable at the time of purchase.

If a cancellation request is made after the 48-hour window, a 10% cancellation fee may apply. After dispatch, cancellations cannot be processed, though the product may still be eligible for exchange, depending on its condition and type.

Certain products may be excluded from cancellation, such as:

•Custom-made or personalized items 

•Items marked as final sale or non-returnable 

•High-value or investment-grade products  

•Gift cards, digital credits, or promotional vouchers 

•Products marked as "non-cancellable" on the product page 

Orders placed using digital wallets, gift cards, or store credit will be refunded back to the original payment method, or credited to the customer’s account wallet, at our discretion.

In some cases, a partial advance payment may be requested to confirm the order. If the remaining balance is not paid at the time of delivery (if applicable), the order will be considered cancelled, and standard cancellation deductions may apply.

We reserve the right to cancel any order in part or full, for reasons including but not limited to:

•Unavailability of stock 

•Errors in pricing or product information 

•Incomplete or unverifiable customer information 

•Technical or payment-related issues 

In such cases, any advance payment made by the customer will be refunded in full or in part, as applicable.